1. Introduction

1.1 Colindale Communities Trust (“CCT”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

1.2 This policy explains how we collect, use, store, and protect your personal data when you interact with us, including through our website, contact forms, donation forms, and events.

1.3 CCT acts as a data controller for personal data we collect and process.

1.4 We use cookies, including Google Analytics cookies, to improve your experience on our website. Where required, we will ask for your consent before placing cookies.

1.5 Please review this policy regularly, as we may update it to reflect changes in our practices, technology, or legal requirements.

2. Information We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number, postal address (via contact forms, newsletter sign-ups, or event registrations).

• Donation information: name, billing address, donation amount, and payment details (processed securely through trusted third-party providers).

• Communication history: records of your correspondence with us.

• Usage data: IP address, browser type, device information, location data, pages viewed, and actions taken on our website (via Google Analytics).

• Preference data: your marketing preferences and communication consents.

3. How We Use Your Data

We process your data for the following purposes:

• To respond to enquiries submitted through contact forms.

• To process donations, including issuing receipts and handling queries.

• To send you updates, newsletters, or information about our services and activities (where you have given consent or where we have a legitimate interest).

• To analyse website usage via Google Analytics, helping us improve content and user experience.

• To comply with legal and regulatory obligations.

Legal bases for processing:

• Consent (e.g., for marketing communications).

• Contract (e.g., processing donations).

• Legitimate interests (e.g., service improvement, internal record keeping).

• Legal obligations (e.g., financial reporting).

4. Sharing Your Personal Data

4.1 We may share limited data with trusted service providers (such as website hosting, IT support, and analytics providers) who help us operate our website and services.

4.2 We will not sell or rent your personal data to third parties. We will only disclose data where required by law or to protect vital interests.

5. Data Retention

• Personal data is kept only as long as necessary for the purposes outlined in this policy.

• Donation and financial records are retained for up to 7 years in line with legal obligations.

• Contact form submissions are retained for no longer than necessary to respond to enquiries.

• Google Analytics data is typically retained for 26 months, after which it is automatically deleted.

6. Your Rights

Under UK and EU data protection laws, you have the following rights:

• Access – request a copy of your personal data.

• Rectification – correct inaccurate or incomplete data.

• Erasure – request deletion of your data (subject to legal obligations).

• Restriction – limit processing of your data.

• Objection – object to processing, including direct marketing.

• Data portability – request your data in a machine-readable format.

• Withdraw consent – withdraw marketing or cookie consent at any time.

• Complain – to the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

Requests can be made by email at CCT@colindaleCCT.org or by post (see Section 8).

7. Cookies and Google Analytics

7.1 Our website uses cookies to:

• Enable website functionality.

• Improve performance and security.

• Analyse website traffic via Google Analytics.

• Enable content sharing via social media integrations.

7.2 Google Analytics cookies may collect your IP address and browsing behaviour. This information is anonymised before being stored and used for statistical reporting. More details are available in Google’s Privacy Policy.

7.3 The analytics cookies we use may include:

• _ga – used to distinguish users.

• _gid – used to distinguish users.

• _gat – used to throttle request rate.

7.4 You can manage or block cookies in your browser settings. Please note, some site features may not function properly if cookies are disabled.

8. Contact Us

Colindale Communities Trust (CCT)
Registered Charity Number: 1103854
Address: 4/5 The Concourse, London NW9 5XB

• By post: see address above

• By email: CCT@colindaleCCT.org

• By phone: 020 8200 3014

• Via contact form: available on our website

9. Data Protection Officer

Our Data Protection Officer can be contacted at:
grahamepark.onestopshop@gmail.com